Qantas also offers separate contact numbers for call centres in more than 50 countries outside Australia. For a list of international phone numbers, see the “Qantas Phone Numbers by Country” section on this page. Mobile phone number and email address are also used to help Qantas contact customers in the event of flight cancellations, schedule changes or disruptions in the operating window, in accordance with IATA Resolution 830D. Would you like to file a complaint? Use this form to send your feedback to Qantas. Qantas Bookings requires contract tracking data to be collected via the following Special Service Request (SSR) fields in Passenger Name Record (PNR) data: A: For more information on aircraft chartering, call 13 26 24 in Australia (scheduled routes open from 8:30 a.m. to 5:30 p.m. AEST on weekdays) or email shrcharters@qantas.com.au. Excellent customer service support. I had booked my flights from Tamworth to Melbourne to visit my grandchildren for a few days. When I checked my reservation late the day before I checked out, I realized I had made a terrible mistake! Instead of booking to go home on Thursday, February 14, I had accidentally booked my return for Thursday, March 14 (!). Even though I love them, I couldn`t stay with the grandchildren for a whole month. I contacted Qantas customer service and everything was settled by SMS.
Thanks to Qantas Customer Support! A: To contact Qantas Insurance, call 13 49 60 in Australia. The lines are open on weekdays from 9am to 7pm (AEST). From abroad, call +61 2 8376 7600 (9am-7pm AEST, Monday to Friday). You can also send an email using the Qantas Money Online form: www.qantasmoney.com/contact-us. A: To make a group booking, call Qantas Group Travel 13 26 24 in Australia (weekday lines from 8:30 a.m. to 5:30 p.m. AEST) or use the online form to receive a group quote. You can also send an email to info@qantasgrouptravel.com. A: To contact Qantas Frequent Flyer (FF) regarding loyalty points and loyalty programmes, call 13 11 31 within Australia or +61 3 9658 5302 outside Australia (phone lines open from 7am to 8pm Eastern Australia). A: To contact Qantas Wine, call 1800 505 004.
The lines are open weekdays from 9am to 7pm (AEST/AEDT) and Saturdays from 8am to 3pm (AEST/AEDT) (excluding Australian public holidays). If you have any questions regarding your hotel reservation, including cancellations and refund requests, you can contact Qantas Hotels via live chat or the corresponding phone number: To make a complaint, visit the Qantas website and fill out the online form. You can also call the feedback line 1300 659 161 in Australia or +61 2 9067 1620 outside Australia (open lines from 9am to 5pm AEST, 7 days a week). A: Qantas does not have a separate IT/technical/web support phone number. If you experience technical issues with the Qantas website or booking, please contact Qantas Customer Service on 13 13 13 (Australia) or +61 282222439 (overseas). A: To contact Qantas Rewards Store, call 1300 662 859 in Australia, 0800 886 033 in New Zealand and +61 2 8222 2562 in other countries. All lines are open Monday to Saturday from 8am to 7pm (AEST). A: To contact Qantas Wellbeing, call 13 49 60 in Australia. The lines are open on weekdays from 9am to 7pm (AEST). You can also send help@qantaswellbeing.com an email. A: Qantas offers an easy-to-fill online form that allows you to request a refund so you don`t have to call the hotline. Qantas contacts for Australia AU: Sydney, Melbourne, Brisbane, Perth, Gold Coast, Adelaide, Darwin, Gosford, Rockhampton, Canberra, Cairns, Broome, Alice Springs, Tasmania.
Qantas overseas contacts: New Zealand NZ – Auckland, Christchurch, Queenstown, Wellington. China – Beijing, Shanghai, Hong Kong. Indonesia – Jakarta, Bali. Japan – Tokyo, Osaka. Singapore. South Africa – Johannesburg, Cape Town Thailand – Bangkok. France – Paris. Germany – Frankfurt. Ireland – Dublin.
Thailand – Bangkok, Phuket. Vietnam – Ho Chi Minh. United Arab Emirates – Dubai. United Kingdom of England – London. United States – Los Angeles, New York. Canada – Vancouver. A: To contact Qantas Money, call 1300 992 700 in Australia. From abroad, call +61 2 8222 2569. Both lines are open 24/7. The quickest way to change your booking is on the Qantas Manage Booking page. However, if you run into a problem, you`ll probably need the help of the customer service team. At this point, before you start contacting Qanta`s call center (often a lengthy process), try to find a quick fix by messaging customer service via social media.
If you are abroad, you must contact your local Qantas stopover service at your arrival airport (see list of telephone numbers at the top of this page). To help all travel agents collect this information, Qantas has started sending a message via GDS if any of these details are missing or identified as potentially incorrect. For groups departing from other countries outside Australia, please contact your local Qantas office. A: To contact Qantas Holidays, call 13 70 66 within Australia or +61 2 8376 7652 outside Australia (lines open from 8:30 a.m. to 5:30 p.m. (AEST/AEDT) on weekdays. If your trip takes place within the next 48 to 72 hours, reaching the Qantas call centre is your best bet. Response times on Twitter or Facebook vary, and in some cases, it may even take a few days for airline staff to respond to your message.
There are no separate Qantas phone numbers for customers in Sydney, Melbourne, Perth, Brisbane or other Australian cities. To send an SMS to Qantas, use 0477 QANTAS or 0477 726 827 R: Qantas Customer Service in Australia (13 13 13), New Zealand (0800 808 767), South Africa (+27 21 427 3128), Canada (+1 1800 227 4500), USA (+1 1800 227 4500), Hong Kong (+852 2298 8111), Japan ( 0120 207 020), Singapore ( +65 6415 7373) and some EU countries (Austria, Belgium, France, Germany, Italy, the Netherlands, Ireland, Switzerland and Great Britain) are open 24/7, including public holidays. Qantas call centres in other countries are generally open from 9am to 5pm on weekdays and closed on weekends and public holidays. Visit the Qantas website to learn more – Click here. Below is a complete list of Qantas Customer Service phone numbers. The main CS call center is located in Australia, but it`s still the best choice to call your country`s airline branch. Interestingly, Qantas provides its customers with a “snail address” instead of a generic email address. While the usefulness of this mode of communication is controversial, you can send a letter (or postcard?) to: It seems that SMS gets a much faster response than calls, live chat messages, emails, or even social media DMs. According to reports, the Qantas staff you can reach via SMS are far more knowledgeable and experienced than those serving other support channels. Overall, you can expect faster and better responses from the SMS service. A: Qantas phone number in Indonesia: 001 803 61786.
It is a toll-free number. Personally, I have never had a problem. I use Qantas because they strive to ensure customer satisfaction. I have never had a bad experience personally, and when I have a question, customer service representatives help me very quickly and try to update or accommodate me. A: Qantas offers toll-free numbers for its call centres in some countries. The toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). A: If you want to reach Qantas` main Australian hotline from overseas, call +61282222439. Qantas SMS service is only available to customers located in Australia. Qantas call centre wait times can be frustrating, unless you have a high Qantas frequent flyer status (Platinum or Gold). Even though Qantas offers a call-back service, this does not reduce the overall waiting time. You can file a complaint directly on the CAA website or by email. To discuss your complaint, you can call the ACA telephone number 1800 813 129 (Australia).
Please note that callback service is only available for call centre numbers in Australia and New Zealand. Qantas` live chat support is available seven days a week from 7am to 7pm (AEST). Qantas Airways Ltd 10 Bourke Road Mascot NSW 2020 Australia Customer Service A: Qantas Australia Phone Number: 13 13 13. If you are a loyalty member, call 13 11 31. Read on to find out how to reach Qantas most effectively and get help quickly. Fantastic support in an emergency situation. Flight to 987 Mackay to Melb on 29/06. I had a family emergency and the crew couldn`t have been more helpful! I appreciate the fantastic support from the crew on this flight and connecting flight, as well as the customer service representatives who got me where I needed to be! 10 out of 10, Qantas. Please note that toll-free calls must be made from landlines.
There may be additional charges, or the number may not be available if you are called from a mobile phone. If you`re a platinum frequent flyer with Qantas, you have your own number. By calling the main line and entering your frequent flyer number, you will usually be taken directly to the Platinum customer service representative. A: Qantas UK phone number (London Heathrow and other cities and airports): +800 964 432. The lines are open 24/7. Qantas Head Office Address: 10 Bourke Rd, Mascot NSW 2020, Australia Qantas Head Office Phone Number: +61 2 9691 3636 Depending on the congestion of Qantas support channels, live chat can be provided by a human or a virtual assistant (a chatbot).
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